Return & Exchange Policy

Buy with confidence from Phatrider.

 

Once you receive the product, if you are not completely satisfied, you are more than welcome to return it to us in unused condition within 14 days of taking delivery for an exchange or a full refund excluding our initial shipping cost. Please note that the 14-day money back guarantee only applies to electric bikes, electric scooters and electric skate boards and it does not apply to spare parts, including but not limited to batteries and controllers.

In order to organise a return under these terms and conditions, please must notify Phatrider within 14 days of taking delivery of your Product and request a return under this Policy. You must comply with the directions of Phatrider staff in order to facilitate your return.

 

To qualify to return an item under this Policy, Products must be in their original packaging, along with all included accessories. The product must be in perfect condition for resale. For example, if a product was used and shows signs of wear, including dirt, it cannot be returned.

 

The 14-day period within which you are eligible to make a return under this Policy commences on the date that you accept delivery of your Product. Where there is no proof of delivery, this date will be assumed to be 4 business days from the date of dispatch of the Product.

 

The Product must be returned to Phatrider within 10 business days of your request to return your Product under this Policy.

 

You must return the Products for which you are seeking a store credit or refund at your own cost and you must comply with the directions for returning the Product that Phatrider staff provide to you. It is recommended if posting the item that you buy insurance for loss or damage in transit.

 

After receiving the returned Products, Phatrider will issue a refund minus the initial shipping cost as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.

 

Phatrider reserves the right to make changes to this Returns Policy without notice.
The 14-day money back guarantee is only valid for the original product. If you bought the original product, changed your mind a exchanged the original for a second product, then the second product cannot be returned or exchanged because you changed your mind again.

 

You are responsible to return the item at your cost and we don’t take any responsibility if an item is damaged in transit. The cost to return an item may be higher than the original shipping cost. If posting the item, we recommend to buy insurance for loss or damage in transit.

 

All refunds may take up to 10 business days to be processed.

 

For our full Return & Exchange Policy requirements please refer to our Terms & Conditions on our website www.phatrider.com.au